royal Terms and Conditions

These Terms and Conditions ("Terms") apply to the royal platform and all services provided through it. This document is available in both English and Bengali; however, the Bengali version shall prevail in the event of any discrepancy.

royal reserves the right to change these Terms at any time. A notice will be published on the website before any changes take effect. Continued use of the service after changes have been made will be considered acceptance of the new Terms.

To learn more about us and understand the company's background, please read the About Us page, which describes royal's goals and operations.

2.1 Age Requirement

All royal services are for persons aged 21 or older only. If an incorrect age is provided during registration, the account will be closed immediately and any deposited funds may be forfeited.

2.2 One Account Policy

Each person may open only one account. If multiple accounts belonging to the same person are found, they will be closed and any bonuses in them will be cancelled.

2.3 Providing Accurate Information

It is mandatory to provide your correct name, date of birth, and mobile number during registration. If any discrepancy is found in the information during identity verification, the account may be suspended. Identity verification may be required before a withdrawal can be completed.

2.4 Account Security

Your account password must be kept completely confidential. You must not allow anyone else to use your account. royal will not be responsible for any unauthorised access.

3.1 Deposit Methods and Limits

Deposits on royal are currently accepted via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200. Any changes to transaction fees for deposits will be communicated in advance.

3.2 Withdrawal Methods and Limits

Withdrawals can also be made through the same methods — bKash, Nagad, Rocket, or Upay. The minimum withdrawal amount is ৳1,000. Withdrawal requests typically take between 15 minutes and 2 hours to process.

3.3 Verification Process

royal reserves the right to verify any withdrawal request. Additional documents may be requested for suspicious transactions. Withdrawals may be on hold until this process is complete.

3.4 Transactions with Incorrect Information

royal will not be responsible for funds sent to an incorrect mobile number or account details. Please ensure all information is correct before making any transaction.

4.1 Welcome Bonus

A 100% bonus of up to ৳8,000 is available on your first deposit at royal. The wagering requirement for this bonus is 15 times the bonus amount — meaning you must place bets totalling 15 times the bonus before withdrawing bonus funds. For example, depositing ৳1,000 gives you a ৳1,000 bonus, making your balance ৳2,000; the wagering requirement is ৳1,000 × 15 = ৳15,000.

4.2 Bonus Usage Terms

A bonus may only be usable on specific games or sections. Funds earned from a bonus cannot be withdrawn until the wagering requirement has been met. Each bonus has its own expiry date, and if not used within that time, the bonus will be cancelled.

4.3 Other Promotional Offers

Other royal promotional offers — such as weekly bonuses, Friday specials, and birthday gifts — each have their own terms. You should read the relevant terms before accepting any offer. Multiple bonuses cannot be combined unless specifically stated.

4.4 Bonus Abuse

If royal detects abuse of the bonus system, coordinated betting, or attempts to meet wagering requirements by artificial means, the relevant account will be closed and the bonus will be cancelled.

royal has five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level comes with a weekly cashback benefit, calculated based on the net loss for the week.

• Bronze: weekly cashback up to 0.2%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.7%
• Platinum: weekly cashback up to 1.0%
• Diamond: weekly cashback up to 1.2%

Cashback is calculated based on the net loss for each week — meaning cashback is paid at the set rate on what remains after total winnings are deducted from total losses. VIP level changes are at royal's discretion, and royal may change the VIP benefit terms at any time.

6.1 Game Accuracy and Fairness

All games on royal are developed by genuine software developers and operated according to their own RTP parameters. If a game is left incomplete due to a technical issue, it will be settled according to server records.

6.2 Betting Limits

Each game and betting market has its own minimum and maximum bet limits, which are displayed on the relevant game page. royal may change betting limits at any time.

6.3 Bet Cancellation and Changes

Once confirmed, a bet generally cannot be changed or cancelled. However, in the event of a technical error or incorrect odds being displayed, royal reserves the right to cancel or adjust the relevant bet.

6.4 Sports Betting

Bets placed on cricket, football, or other sporting events will be settled according to the official result. If a match is abandoned or postponed, the bet amount may be refunded in accordance with royal's policy.

Involvement in any of the following activities will result in the immediate closure of the account and may lead to legal action:

• Opening an account using fraudulent or false information
• Betting or gaming using another person's identity
• Abusing the bonus system or artificially completing wagering requirements
• Using software or bots to place bets automatically
• Using the royal platform for illegal money transactions
• Transferring or selling an account to a third party
• Deliberately exploiting system vulnerabilities for personal gain

royal takes your personal information very seriously. Details of how information collected through registration and use of the service is stored and used can be found on our Privacy Policy page.

Your information is never sold to third parties. However, limited information may be shared with designated service providers for identity verification and to meet legal obligations. Your information is kept secure through SSL encryption and safe data storage.

royal places the highest priority on responsible gaming. Gambling is entertainment only — it should not be viewed as a source of income. All gaming and betting activities are for persons over 21 years of age only.

If you find it difficult to control your gaming, please contact our support team to set deposit limits, take a self-exclusion break, or close your account. Detailed guidance and support information on this topic is available on our Responsible Gaming page.

10.1 Customer Support

royal's support team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English. For any questions, complaints, or issues, please contact the support team directly.

10.2 Complaints Process

If you have a complaint, please first raise it via live chat. If it is not resolved, write to us in detail by email and royal will aim to respond within a maximum of 7 business days.

10.3 Common Questions

Answers to many common questions can be found in our FAQ section, where the most frequently asked questions about accounts, payments, bonuses, and gaming are answered in plain language.

royal strives to maintain the highest service standards, but liability is limited in the following areas:

• Game or betting losses due to internet connection disruption
• Issues with third-party software or payment providers
• Unexpected technical failures or system maintenance
• Issues with the user's device or network
• Losses from transactions made with incorrect information

royal will not be liable under any circumstances for indirect or incidental losses. The maximum amount of liability will never exceed the value of the transaction in question.

12.1 Closure at the User's Request

You may close your account at any time through the support team. Before closing, please withdraw any remaining balance through the usual process.

12.2 Closure at royal's Initiative

royal reserves the right to close any account for breach of Terms, suspicious activity, or any other reason. Any valid balance will generally be returned, though exceptions may apply in cases of Terms violations.

12.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account may be marked as inactive. An administrative fee may apply to such accounts, and you will be notified by email before it takes effect.

Any dispute between royal and a user will first be addressed through negotiation. The principles of general international commercial law will be followed in the interpretation and application of these Terms.

If any term is found to be legally unenforceable, the remaining Terms will continue to be fully valid. The fact that royal relaxes a term on one occasion does not mean that term will remain relaxed in the future.