FAQ
royal FAQ — all answers in one place
Having trouble making a deposit, have questions about withdrawals, or want to know how the VIP program works? This page has detailed questions and answers about royal's customer support, cricket betting, VIP benefits, deposits and withdrawals.
SSL Encrypted
Mobile Wallet Support
Bengali and English Support
For Ages 21 and Over
Table of Contents
Customer Support
Here you will find answers to the most common questions that come up before or when contacting royal's support team. Further guidance is available on the responsible gaming page.
Before speaking with the support team, have your account username or registered mobile number, the time and date of the issue, and the reference number of the relevant transaction (if any) ready. Having screenshots will speed up the resolution. This helps royal's agents identify your issue faster and saves time.
Yes, royal's support team provides service in both Bengali and English. If you write in Bengali on live chat, you will get a reply in Bengali. You can also write in Bengali by email. This has been set up with Bangladeshi players in mind, so there is no language barrier.
royal has two contact options: 24/7 live chat and email support. Live chat is available on every page of the site and gives the fastest responses. Email is more suitable for issues that require documents or screenshots. There is no phone support.
Yes. royal's customer support is active 24 hours a day, 7 days a week — no breaks at night, on holidays, or on festival days. If you run into a problem during late-night betting, open live chat and an agent will respond right away.
The royal Login page has a password reset option. If that does not resolve it, confirm your identity on live chat using your registered mobile number. The support team will help recover your account via OTP or another verification method.
Cricket Betting
From BPL and T20 World Cup to international cricket — find a detailed guide on the cricket betting page. Below are direct answers to the most frequently asked questions.
Placing multiple selections together is called an accumulator or multi bet. The odds of each selection are multiplied to give the total odds. Example: three selections with odds of 1.60 × 1.70 × 1.90 = 5.17 (approximately), so a ৳100 bet returns ৳517 if all selections are correct. If any one is wrong, you lose the full ৳100.
Yes. royal accepts bets on BPL, IPL, T20 World Cup, and the Bangladesh Tigers' international series. Special markets and boosted odds are available during tournament seasons. The earlier you place your bet before a match, the better the odds are likely to be.
To find the total return on decimal odds, multiply your stake by the odds. Example: in a limited-overs match, Team A has odds of 1.65 and Team B has odds of 2.30. A ৳1,000 bet on Team B returns ৳2,300 if it wins (৳1,300 profit); if Team A wins, you lose the full ৳1,000. There is no draw in this match.
royal offers live in-play betting. Odds change ball by ball during a match, giving you the opportunity to bet based on how the game is going. Making quick decisions before a big shot or a wicket is the key strategy in these markets. Live markets are also accessible on mobile.
VIP Program
See the full benefits for each tier on the royal VIP page. Direct answers to practical questions are given below.
royal VIP members receive weekly cashback that increases with each tier. In addition, they get priority customer service, special promotions, and personalised offers. Higher-tier members also get faster support and access to exclusive events.
royal has five VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). Cashback is calculated based on the net loss for the week.
VIP tiers at royal advance through regular play and activity. The more actively you bet, the sooner you create the opportunity to move to the next tier. While specific turnover figures are not published, overall activity and consistency are the key factors.
Weekly cashback is calculated on the net loss for that week (total losses minus total winnings). Example: as a Gold member with a ৳20,000 net loss for the week — ৳20,000 × 0.7% = ৳140 cashback. This is the maximum rate for that tier.
Weekly cashback at royal is credited to your account automatically after the period ends. To find out the exact timing, ask on live chat or check the royal VIP page. Once credited, the cashback sits directly in your balance and can be used for betting.
Deposit Questions
Whether you play slots or live casino, it all starts with a deposit. Browse the game list on the slots page and learn about deposits from the questions and answers below.
Log in to your account, go to the deposit page and select bKash. Enter the amount (minimum ৳200), then send money from the bKash app to the number shown. Once you submit the transaction ID, the amount will be added to your account. It is recommended that your bKash number and registered number be the same.
First confirm in your mobile wallet app (bKash / Nagad / Rocket / Upay) that the transaction was successful. If it was, contact royal's live chat with the transaction ID and amount. It is usually resolved within a few minutes. Network issues may occasionally cause a longer wait.
Yes, Nagad is one of the accepted deposit methods at royal. You can deposit via Nagad by following the same steps as bKash. The minimum deposit amount is ৳200. Send money from the Nagad app and submit the transaction ID on the site.
At royal, deposits can be made through four mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳200 for all methods. Rocket is Dutch-Bangla Bank's mobile wallet. You can easily deposit using whichever one you have.
On your first deposit, royal offers a 100% bonus, up to ৳8,000. The wagering requirement is 15 times the bonus amount. For example: if you deposit ৳1,000 you will receive ৳1,000 as a bonus, your balance will be ৳2,000 and the wagering requirement will be ৳1,000 × 15 = ৳15,000. The bonus amount is not paid out directly.
Cash Withdrawal
The most common questions we receive are about how to withdraw money after winning. All frequently asked questions on the topic are answered below.
Yes. To withdraw at royal, the name on your mobile wallet must match the name registered on your royal account. It is not possible to send money to someone else's wallet. This is a security measure to ensure your winnings go only to you.
To withdraw a bonus, you must first meet the wagering requirement. For the welcome bonus, you can withdraw winnings from the bonus after wagering 15 times the bonus amount. Read the terms for a specific bonus on the Terms & Conditions page.
The minimum withdrawal amount at royal is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket or Upay. If your balance is below ৳1,000, the withdrawal request will not go through, so please plan your request accordingly.
Withdrawals from royal are usually completed within 15 minutes to 2 hours. In most cases it is much faster if there are no issues verifying your details. There may be a slight delay during busy periods. If it takes more than two hours, please let us know via live chat.
A pending status means royal's team is still processing the request. If it is not completed within 15 minutes to 2 hours, contact live chat with the transaction reference for an update. Pending status can also occur if your account details are incomplete or verification is outstanding.
Still have questions? Talk to us directly
If you cannot find an answer on this FAQ page, the royal support team is always ready to help. Reach out any time with any question — you will get a response in Bengali.
24/7 Live Chat
Open the chat widget on any page of the site. Ask your question in Bengali, get your answer in Bengali. Day or night — no breaks.
Email Support
If you need to send documents or screenshots, contact us by email: [email protected]