royal's Privacy Policy

01 Introduction and Scope

This Privacy Policy applies to all users of the royal bet platform. Whether you access our services through the royal website, mobile app, or any other channel, the terms of this policy apply to you.

royal bet operates a safe and trusted online entertainment platform for users in Bangladesh. Visit our royal about us page for more details about our mission and values.

This policy covers the following:

• What types of personal information are collected
• How that information is collected
• The purposes for which information is used
• Who information is shared with
• How information is kept secure
• Your rights and choices regarding your information

02 What Information Is Collected

2.1 Information You Provide Directly

When you open an account at royal bet, you are required to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (such as a National ID card)
• Payment information (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

When you use the royal platform, the following information is collected automatically:

• IP address and device identification details
• Browser type and operating system
• Login time and session duration on the platform
• Browsing activity collected through cookies and similar tracking technologies
• Game play history and betting activity
• Transaction history and amounts

2.3 Information Received from Third Parties

In certain circumstances, information about you may be received from identity verification services or payment processors. This information is used only where necessary and on a lawful basis.

03 Purposes of Using Your Information

royal bet uses your information for the following purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Providing gaming services and technical support

3.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious activity
• Preventing money laundering and financial fraud
• Keeping your account secure
• Maintaining the overall security of the platform

3.3 Compliance with Legal Obligations

Certain information may need to be retained or disclosed to comply with applicable laws and regulations. In such cases, royal bet provides information strictly within the limits required.

3.4 Service Improvement and Personalisation

• Recommending games and offers based on your preferences
• Resolving technical issues on the platform
• Analysing and improving the user experience

3.5 Communication

royal bet may contact you by email, SMS, or app notification to provide information about your account, transactions, or promotional offers. You may opt out of promotional communications at any time.

04 Sharing and Disclosure of Information

royal bet does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

4.1 Payment Service Providers

Transaction-related information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers operate under their own privacy policies.

4.2 Technology and Service Partners

Operational information may be shared with game studios, server service providers, and analytics tool providers for the purpose of running the platform. All such partners operate under data protection agreements.

4.3 Law Enforcement Agencies

Necessary information may be provided to the relevant authorities in response to a court order, government directive, or legal obligation. Disclosure is kept to a minimum in such cases.

05 Cookies and Tracking Technologies

The royal bet website and app use cookies and similar technologies. Cookies are small text files stored on your device that help manage sessions and improve the user experience.

5.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To review platform usage and make improvements

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

06 Data Retention and Duration

How long your information is retained depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as the account is active and for the legally required period after closure
• Transaction Records: For the period required under financial regulations
• Communication History: For a limited period for customer service purposes
• Log Files: For a defined period for security review purposes

After the specified period, information is securely deleted or anonymised.

07 Data Security Measures

royal bet follows industry-standard security technologies and practices to protect your information:

7.1 Technical Security

• All data transmission secured through SSL/TLS encryption
• Sensitive information stored in encrypted form in the database
• Firewalls and intrusion detection systems active
• Regular security audits and vulnerability assessments conducted

7.2 Organisational Security

• Staff access to information controlled on a need-to-know basis
• Regular staff training on privacy and data protection
• A plan is in place to respond quickly to any data breach

7.3 Response to a Data Breach

If a data breach occurs and it may significantly affect your rights or interests, you will be notified within the legally required timeframe.

08 Your Rights and Choices

Every user registered at royal bet has the following rights regarding their personal information:

8.1 Right to Access

You may request a copy of the information royal holds about you.

8.2 Right to Correction

If any of your information appears to be incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your account and related information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing or promotional purposes.

8.5 Responsible Gaming and Your Data

Under our Responsible Gaming Policy, you can review your betting activity and set limits if needed. This information is used solely to support your safe gaming.

09 Protection of Minors' Information

royal bet provides services only to individuals aged 21 and above. Registration and use of accounts by anyone under the age of 21 is strictly prohibited.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the information. If you know that a minor is using this platform, please contact our customer support.

10 International Transfer of Information

Your information may be stored or processed on servers outside Bangladesh as needed to operate the service. In such cases, royal bet ensures that data protection standards are equal to or higher than those applicable in Bangladesh.

Contractual safeguards are applied for data transfers, and we work only with trusted service providers.

11 Changes and Updates to the Policy

royal bet reserves the right to change or update this privacy policy as needed. In the case of significant changes:

• The date of the change will be clearly noted at the top of the page
• Registered users will be notified by email or SMS of important changes
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy

To learn about other terms related to the privacy policy, please read our Terms and Conditions page, where the full terms of using the platform are described in detail.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the royal bet support team:

Identity verification may be required to properly respond to your request. This is done to protect your information.